Training Programs



Susan Bender Phelps – the perfect fit for your next conference, meeting, staff training or special event.

Nationally Known Leadership & Mentoring Expert
Susan is inspiring and entertaining.  Period.

Susan has trained hundreds in the art and science of professional and youth mentoring, leadership and communication. She designs and delivers powerful professional mentoring programs for organizations whose leaders understand the challenges of the coming decade: the impending Boomer Brain Drain, flattened organizational structures, historic economic challenges, and global competition.

Training Programs

If you need a break-out session, half-day, full-day program or an ongoing series of training experiences for conference attendees, staff or leaders, Susan will create a customized solution for you. These programs can be designed as in-house training, as part of staff retreats, or as ongoing in-services. They will include riveting presentations, engaging activities, powerful content, and facilitated discussions. Your group will learn new information, develop new skills, and have a great time in the process.

Work Effectively With Just About Anyone

Effective communication is a challenge in every organization – understanding the magic that is in the mix of personality styles along with common sense approaches to each one makes this workshop a gem.

Actionable Feedback for Breakthrough Performance

You CAN learn to give feedback that produces improvements in performance and your professional relationships.

Know When to Mentor, Coach, or Advise – The Skills You Need to Succeed

Once you know the difference, you can be far more effective in your professional relationships. Be a more powerful leader, manager, supervisor, mentor, coach or adviser.

Work-Life Harmony: Regain Your Sense of Control

Work-Life Balance is a myth. At any given moment, our work or personal commitments can spiral into the realm of overwhelmed, over-committed, or emergency after emergency. We can take steps to prepare for those times and create an overall harmony between our work and personal lives.

Odyssey to Breakthrough Performance

This Mentorship & Leadership Program Launch will give your program participants the skills they need to be effective mentors and mentees. Included is a Workbook for each person. This two-day training covers:

  • Listening for Possibility
  • Dealing with Diversity
  • Working With Different Personality Styles
  • Being a Keen Observer
  • How We Learn
  • Conversations That Lead to Breakthrough, Action, Accountability, and Accomplishment
  • Troubleshooting the Pitfalls; and
  • Career Sponsorship

Mentor Program Design & Consulting Services

The design of your new program or re-design of your existing program includes systems, content, training and on-going coaching for your program coordinator.

Read Client Testimonials